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SHIPPING & RETURNS

SHIPPING POLICY

Idham is committed to providing efficient and reliable shipping for all your skin and hair care needs. Our shipping methods are designed to ensure that your products arrive safely and promptly, with minimal environmental impact. We aim to offer transparent and cost-effective shipping options to enhance your shopping experience.
Our packaging is eco-friendly and sustainable, reflecting our commitment to reducing waste and promoting a greener future.
We prioritize using recyclable materials and minimizing packaging to reduce our carbon footprint. By choosing Idham, you are not only investing in premium skincare but also contributing to a cleaner planet.

RETURN & EXCHANGE POLICY

At Idham, we believe that your confidence in our brand should be unwavering, and we are dedicated to ensuring your satisfaction.
We strive to make the return and exchange process seamless and straightforward, so you can shop with peace of mind knowing that we've got you covered.

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1. Eligibility for Returns & Exchanges

  • We accept returns/exchanges only for damaged, defective, or incorrect products received.

  • Due to hygiene reasons, we do not accept returns for products that have been opened or used.

2. Conditions for Exchange/Return

  • Customers must initiate a request within 48 hours of receiving the order.

  • Products must be unopened, unused, and in original packaging.

  • Proof of issue (photo/video of damaged/incorrect item) must be provided.

3. How to Request a Return/Exchange

  • Email us at idhambybharathi@gmail.com with your order details and issue.

  • Once approved, we will arrange for a pickup or guide you on the next steps.

4. Refund & Replacement Process

  • Replacement: If eligible, a new product will be dispatched within 5-7 business days.

  • Refund: If a replacement is not possible, we offer refunds via original payment method or store credit within 7-10 business days.

  • Shipping costs are non-refundable unless the error was on our end.

5. Non-Returnable Items

  • Used or opened products.

  • Products purchased during sales or promotional events (unless damaged/incorrect).

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